Privacy Policy

Last updated: February 2026

1. Introduction

MortgagesMarbella.com ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By using our services, you agree to the practices described in this policy.

2. Data Controller

The data controller responsible for your personal data is:

MortgagesMarbella
Marbella, Spain
Email: info@mortgagesmarbella.com

3. Data We Collect

We collect the following types of information:

Information you provide to us:

  • Contact details (name, email, phone number)
  • Financial information for mortgage assessment (income, employment, existing debts)
  • Information about the property you wish to purchase
  • Identification documents (passport, NIE)
  • Correspondence and communications with us

Information collected automatically:

  • IP address and approximate geographic location
  • Browser type and operating system
  • Pages visited and time spent on site
  • Referral source (how you reached our site)
  • Cookie information (see our Cookie Policy)

4. Purpose of Processing

We use your personal data to:

  • Provide our mortgage advisory services
  • Assess your eligibility for mortgage products
  • Communicate with you about your inquiry or application
  • Send relevant information about the mortgage market (if you have consented)
  • Comply with legal and regulatory obligations
  • Improve our website and services
  • Prevent fraud and protect our legitimate interests

5. Legal Basis for Processing

We process your personal data based on:

  • Consent: When you have given us express permission
  • Contract performance: To provide the services you have requested
  • Legal obligation: To comply with legal and regulatory requirements
  • Legitimate interest: To improve our services and prevent fraud

6. Data Sharing

We may share your data with:

  • Financial institutions: Banks and credit institutions where you apply for a mortgage
  • Service providers: Companies that help us operate our business (hosting, email, analytics)
  • Professional advisors: Lawyers, notaries, and other professionals involved in the transaction
  • Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

7. International Transfers

Your data may be transferred outside the European Economic Area. When this happens, we ensure appropriate safeguards are in place, such as EU-approved standard contractual clauses.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. For mortgage inquiries, we typically retain data for 6 years after the completion of the transaction or last communication.

9. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Restrict the processing of your data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing based on legitimate interest
  • Withdraw consent: At any time, without affecting the lawfulness of prior processing

To exercise these rights, please contact us at: info@mortgagesmarbella.com

10. Data Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. This includes encryption, access controls, and regular security procedures.

11. Changes to This Policy

We may update this policy periodically. The "last updated" date indicates when changes were made. We will notify you of significant changes by email or through a notice on our website.

12. Complaints

If you are not satisfied with how we handle your data, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es

13. Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: info@mortgagesmarbella.com